How Much Could FireScope Save You?

Answer four simple questions and get a personalized assessment of FireScope's potential annual return on investment for your organization. And to make the process as easy as possible, we've automatically populated the fields based on reports and surveys from well known analyst groups.

How many service outages did you experience in the last year?

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The industry average for service outages is currently 2.3, according to Aberdeen Research’s report Datacenter Downtime: How Much Does It Really Cost? published in 2012. Furthermore, it takes on average approximately 2 hours to restore services to 90% effectiveness. This includes the time it takes to trace root- cause, determine a solution and implement the fix.

The cost of these outages to the business in terms of lost revenue, productivity and decreased customer perception can vary widely based on the type of service and business criticality, ranging from $42,000 for infrastructure and productivity services, up to $6.45 Million in the case of Brokerage Operations for Financial Services firms. For this calculation, we will use Aberdeen’s industry average of $181,770/hr.

Step 1 of 4 - This won't take long.

How much of your budget is spent on innovation versus keeping-the-lights-on?

In a recent Forrester Research survey of IT leaders at more than 3,700 companies, respondents estimated that they spend an average 72% of the money in their budgets on such keep-the-lights-on functions as replacing or expanding capacity and supporting ongoing operations and maintenance, while only 28% of the money goes toward new projects. Source

Step 2 of 4 - You're Halfway There!

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How many monitoring products are you paying Maintenance and Support (M&S) on?

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After more than a quarter century of evolving needs, technology and threats, the average enterprise has acquired 16 or more monitoring tools (we've even seen organizations with over 200). Often, these tools haven't been fully deployed or aren't even powered up, but the organization continues to pay M&S and other licensing fees. The tools that are operational require on average 18 hours per week for maintenance, configuration, updates and troubleshooting. Furthermore, these tools largely lack integration, forcing users to consult multiple interfaces to troubleshoot issues.

When counting solution suites such as those from BMC, CA, IBM or HP, please count each product that the suite is composed of. This count may also include products that perform event enrichment, reporting and facilitate integration between other products in the suite.

Step 3 of 4 - You're Almost Done!

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What is your IT project success rate?

According to the Dr. Dobbs Journal 2011 IT Project Success Rates Survey, only 46% of traditional IT projects were deemed successful and 17% were complete failures. While there are many causes for this low rate of success, the fact that the typical IT operator spends 67% of their day responding to incidents clearly indicates that more projects could be completed if less time was spent putting out fires.

Step 4 of 4 - Now to see the numbers!

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Your Potential Annual ROI from FireScope

Outage Avoidance

FireScope customers have seen a combination of 20% fewer service outages, average downtimes reduced to 6 minutes, and resumption of 90% service performance in less than 1 hour. This offers considerable returns in terms of avoidance of lost revenue, productivity and customer perception.

Improved Agility

FireScope customers report greater IT project success rates as they are spending less time tracing and fixing issues as well as performing chore work such as collecting data. Additionally, they are able to move closer to an even split between spending money on innovation and keeping the lights on.

TCO Savings

By consolidating toolsets with FireScope, organizations can cancel multiple M&S contracts, reclaim potentially hundreds of servers, applications and databases previously dedicated to monitoring and reposition FTEs previously assigned to maintaining/administering monitoring tools.

Want More Details?

Mouse over the numbers above for a brief explanation of how FireScope is able to accomplish these figures. These calculations are based on industry averages reported by well known analyst groups and surveys. To dig into the details about these calculations and learn about more ways that FireScope can save you money, get your copy of our white paper Crafting a Business Case for Incident and Event Automation. We can also offer a personalized consultation and ROI analysis with a FireScope expert.

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